Shipping & Delivery

SOME POPULAR QUESTIONS

• I received my order and it is incorrect or I am missing an item or items. What do I do?
• I received a damaged item or items in my Brandless™ box. What do I do?
• Can I change my billing or shipping address after my order has been placed?
• Can I modify or cancel my Brandless™ order after it has been placed?
• I’m in love with an item, but it is out of stock. When will it be coming back and can I receive back in stock notifications?
• My order tracking says delivered, but I didn’t receive it. What do I do?
• When will my order process and ship?
• How can I track my order?
• Does Brandless™ often ship in multiple boxes?
• Does Brandless™ ship to my location? To PO Boxes, Army Post Offices (APOs) or Fleet Post Offices (FPOs)?
• What shipping method does Brandless™ use?
• Which payment methods does Brandless™ accept?
• How do I update the payment and billing information for my Brandless™ account?
• When will I be charged for my Brandless™ order?
• Does Brandless™ accept PayPal?
• Where are Brandless™ products from?
• Where can I find General Product Care or Use Instructions?
• Where does Brandless™ list ingredients and nutritional facts?
• Are Brandless™ Beauty & Personal Care products safe for all skin types?
• How do I get started with Brandless™?
• Do I have to create and log-in to a Brandless™ account to place an order?
• How do I manage my account?
• What should I do if I’ve forgotten my password?
• I'm having trouble with Brandless.com on my computer, tablet, phone, what can I do?
• I’ve moved! How can I update my address in my account for future orders?
• How Does Brandless™ Give Back?
• Why does Brandless™ partner with Feeding America®?
• How can I get involved and give back with Brandless™?