BRANDLESS HELP CENTER
Hi there. We’re here to help.
Having some trouble, need support, or just want to know more about Brandless? You’re in the right spot.
BROWSE POPULAR TOPICS
Shipping & Delivery
SOME POPULAR QUESTIONS
- I received my order and it is incorrect or I am missing an item or items. What do I do?
- I received a damaged item or items in my Brandless™ box. What do I do?
- Can I change my billing or shipping address after my order has been placed?
- I’m unhappy with an item or items in my order. What is your return policy?
- Can I modify or cancel my Brandless™ order after it has been placed?
- I’m in love with an item, but it is out of stock. When will it be coming back and can I receive back in stock notifications?
- My order tracking says delivered, but I didn’t receive it. What do I do?
- When will my order process and ship?
- How can I track my order?
- Does Brandless™ often ship in multiple boxes?
- Does Brandless™ ship to my location? To PO Boxes, Army Post Offices (APOs) or Fleet Post Offices (FPOs)?
- What shipping method does Brandless™ use?
- Which payment methods does Brandless™ accept?
- How do I update the payment and billing information for my Brandless™ account?
- When will I be charged for my Brandless™ order?
- Does Brandless™ accept PayPal?
- Where are Brandless™ products from?
- Where can I find General Product Care or Use Instructions?
- Where does Brandless™ list ingredients and nutritional facts?
- Are Brandless™ Beauty & Personal Care products safe for all skin types?
- How do I get started with Brandless™?
- Do I have to create and log-in to a Brandless™ account to place an order?
- How do I manage my account?
- What should I do if I’ve forgotten my password?
- I'm having trouble with Brandless.com on my computer, tablet, phone, what can I do?
- I’ve moved! How can I update my address in my account for future orders?
- How Does Brandless™ Give Back?
- Why does Brandless™ partner with Feeding America®?
- How can I get involved and give back with Brandless™?